1. Returns

Not quite satisfied with the size, color, or style? We understand! To find your perfect match quickly, contact us at contact@heritagenroots.com and we'll guide you through a seamless exchange process. We're happy to answer any questions and ensure your happiness.

Custom-Made Item Return Policy:

Due to the unique nature of custom-made items, we are generally unable to accept returns or exchanges. These items are crafted specifically to your specifications and cannot be easily resold.

However, we understand that sometimes unforeseen circumstances may arise. If you have any concerns about your custom-made item, please don't hesitate to contact us. We're happy to explore alternative solutions, such as store credit or repairs (if feasible) on a case-by-case basis.

To minimize the chances of any issues, we encourage you to communicate clearly with us throughout the customization process. Your satisfaction is our top priority, and we want to ensure you receive a custom-made item you love.

Contact:

For further assistance, please contact our customer service team at contact@heritagenroots.com

2. Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Initiate a Return

To initiate a return, please follow these steps:

• Contact us at contact@heritagenroots.com within 14 days of receiving your order.
• Provide your order number and details about the items you wish to return.
• Wait for our response with return instructions and a return shipping label.

4. Return Shipping

Return shipping costs will be the responsibility of the customer. We recommend using a trackable shipping service to ensure your return is received.

5. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

6. Exchanges

If you need to exchange an item for a different size, color, or style, please contact us, and we will guide you through the process.

7. Contact Us

If you have any questions about our Return Policy, please contact us at contact@heritagenroots.com

8. Changes to This Policy

HeritagenRoots reserves the right to update or modify this Return Policy at any time. Changes will be effective upon posting to the website. Please review this policy periodically for updates.

Thank you for choosing HeritagenRoots!